Feb 28, 2013

The Trade CREWsade

Written by Katie Gomez

Trade Ideas Client Relations and Support provides an essential service to our customers

Here at Trade Ideas, we judge our performance based on your success. We know that this success hinges on meeting the needs of our diverse customer base. Whether you’re an investor, swing trader, or seasoned day trader, our dynamic software capabilities provide the tools that help you meet your financial goals. We actively seek feedback from our clients and often incorporate your suggestions in our software updates. It’s even possible to customize our algorithms to meet the unique needs and strategies of our most creative traders.

We learn from customer interactions, and carefully consider and incorporate suggestions into our product. It is through these interactions that we maintain a loyal following, and as we all know, traders stick with what works.

Marissa Hill Goodbody, Client Relations Manager

I’m Marissa , and as Client Relations Manager, I’m the front door between the company and our customer support. A big part of my job is to meet the customer’s needs and provide a positive staff-customer interaction while building relationships with our clients. Since we work as a cloud-based company, your correspondence is of the utmost importance to us. This is why it is extremely important that I monitor all communication coming in. Whether you contact us by email, phone call, or instant message be assured that your inquiry will be addressed in a timely manner.

Marissa Hill Goodbody, Client Relations Manager

In addition to myself there are others who consistently engage with clients through training sessions and answering questions.

Jamie Hodge, Director of Education

Jamie Hodge, our Director of Education, welcomes new customers with our free in-depth training sessions. Jamie has over 20 years experience as a professional trader and can assist with setting up powerful strategies while pointing out meaningful opportunities. So, whether you require assistance with the latest features of Trade Ideas Pro or learning how to create optimized trading layouts, Jamie is your man!

Trade Ideas: Trader Education Services

Brad Williams, Director of Support Services, Managing Partner

Another important team member who you may find on the other end of the support line is Brad Williams, managing partner. Brad’s responsibilities not only include operations and product management, but also high-level support services that include addressing technical questions regarding the technology. If a client should have proxy setting, application linking, or any troubleshooting issues, Brad is THE technology guru.

Brad Williams, Director of Support Services, Managing Partner

So no matter what your question may be, you can count on the Trade Ideas support team. Rest assured that our goals are aligned with yours and your success using our product insures our success. We focus on the satisfaction of our clients, which is why we provide such friendly and effective support. We take great pride in knowing that our clients can use our technology with confidence and that we will meet your highest expectations!

Give us a call anytime, we look forward to speaking with you.

Wishing you continued success in the markets,
Marissa Hill Goodbody
(760) 230-0713

PS: If you’re a Trade Ideas customer and have not taken advantage of our free one-on-one training, what are you waiting for? Sign up here.