Feb 14, 2014
We Love Our Customers!
Written by Katie Gomez
At Trade-Ideas, we are very customer oriented. In the 5 years that I have worked here at Trade-Ideas, I have found that traders love it when I can remember their names and past conversations. Sometimes this can be rather challenging, especially when I have spoken with hundreds of clients. I always personalize my communication with clients through phone conversations and email until eventually I feel that I know them and they know me, making us both comfortable.
When handling customer support, there is a lot of two-way dialogue taking place. I know first-hand that customers need a little bit of hand holding from time to time. Also, they like to know that we acknowledge their concern. Whether it is a account issue, general question, or feedback, I make sure that our clients are heard. All I need to do is listen to their needs, which in return makes both of our lives easier. In the long run, Trade-Ideas only benefits from hearing what our customers have to say.
Every now and then, I like to check in with customers and extend a friendly ‘hello.’ By doing this, I build trust and loyalty amongst our customers. Since many traders take time off throughout the year, we like to let them know that we value their business and hope to see them return.
New Customer Special: Get Your First Month Half Off!
Get your first month 50% off! When you open an account with Trade-Ideas, simply use the Promo code LOVETRADEIDEAS and receive your first month for only $37.50.
Already an Existing Customer? Execution Consulting Deal
Receive unlimited backtesting with the TI Pro OddsMaker including a customized strategy for only $500! (normally an $1,100.00 value). Contact Marissa for more information on this Execution Consulting special that will be going on from February 14th through February 28th 2014!
Link to Valentine’s Day special: https://trade-ideas.54solutions.com/lp/feb/#customer